In a groundbreaking move for the betting industry, LottoStar has become the first betting company in South Africa to offer independent professional counselling services to its players. This sets a new benchmark for responsible betting.

This initiative not only raises the standard for ethical betting, it also reflects LottoStar’s commitment to putting players’ wellbeing at the forefront of its operations. By integrating qualified counsellors into its support ecosystem, LottoStar is ensuring that help is accessible and stigma-free.

In an industry often defined by thrills and risk, LottoStar is redefining what it means to bet responsibly, placing mental health, emotional wellbeing and ethical betting practices at the core of its brand. This milestone initiative sets LottoStar as an innovator in the online betting industry. 

“Responsible betting has never just been a box to tick for us. It’s a commitment. A promise to our players that we care just as much about their wellbeing as we do about the games they love,” says a LottoStar spokesperson.

A First in South African

While many platforms offer basic self-exclusion tools or refer players to third-party helplines, LottoStar has taken the step of integrating in-house, professionally qualified counsellors into its platform. These counsellors are available to provide free, confidential support to players who may be experiencing betting-related stress, addiction tendencies or emotional strain.

This service is:

• Free and accessible to all registered players.
• Confidential.
• Operated by qualified professionals trained in betting addiction.

Players can take a quick and confidential Self-Assessment Quiz and check in with themselves to assess their betting habits. LottoStar has also introduced the Cooling-Off Period and Self-Exclusion programmes, where players can temporarily deactivate their accounts, giving them space to regain control of their habits. 

From detailed responsible betting guides and self-assessment tools to real-time support, LottoStar is equipping players not just to bet, but to bet smart and safely.

Looking Ahead

With this initiative, LottoStar hopes to ignite a shift in the South African betting industry, one that empowers every player to enjoy betting in a mindful, informed way.

“Our goal is to create a safer, more supportive betting environment — not just for today, but for the future of this industry,” the spokesperson adds.

LottoStar is licensed by the Mpumalanga Economic Regulator. No under 18. National Responsible Gambling Programme 0800 006 008. Ts & Cs apply. All games are fixed-odds betting events.

Source link